Senior Staff Field Engineer at Kong Professional Services, Netherlands

I help enterprises run APIs and AI agents in production.

Notes, tools and fixes from real enterprise gateway projects. Most of what I write here started as a problem a customer and I had to solve.

Kuldeep Bhati

01 / About

About me

I’m a Senior Staff Field Engineer in Kong’s Professional Services team, based in the Netherlands. I work with the teams that run API platforms inside large companies: banks, insurers, retailers, pharma. Some are putting Kong into production for the first time, some are moving from a self-managed setup to Konnect, and more and more of them want to know how to let AI agents use their APIs safely.

I started on API platforms in 2014 with Apigee at Zensar. After that I spent six years at Devoteam as an API management architect, helping energy companies, LeasePlan and IKEA choose and run platforms on Apigee, 3scale, Mashery and MuleSoft. I joined Kong in 2023. The products changed; the problems mostly didn’t.

Whatever the project, the goal is the same: get the customer live, help them see real value from the platform and scale it, and most of all leave them able to run it themselves.

How I work

I like to be hands-on. A typical engagement is a few weeks with a platform team: design sessions, building the first pipeline together, a production readiness review before go-live. When the same problem shows up on two projects, I try to turn the fix into a tool, a checklist or a write-up. Some of those tools are now used by other engineers at Kong, which is the part I’m proudest of.

When something is broken in the product, I’d rather fix it upstream than work around it.

02 / Focus

What I work on

Platform ops

Running the gateway well after go-live: upgrades, ownership, capacity, and the observability that tells you why something broke.

Security and traffic management

Identity with OIDC and mTLS, rate limits and quotas, and routing rules that keep one noisy consumer from hurting everyone else.

APIOps

Gateway config in git, checked in CI and applied by a pipeline, so a change to a route doesn't need a ticket or a meeting.

Production readiness

Hardening before go-live: configuration review, failure testing, certificates, and a checklist the team can own.

AI and agentic work

Token budgets, model fallback, MCP and per-tool authorization: running LLM and agent traffic safely. That includes exposing existing REST APIs or MCP servers to agents with proper security, token management, and insight into access and cost.

03 / Selected work

Recent work

Smaller upstream contributions: kongctl lint docs on developer.konghq.com and environment variable tokens for Kong/kwot.

04 / Field notes

Writing

All posts →

05 / Experience

Background

Career

  1. 2023 - now Senior Staff Field Engineer Kong, Professional Services · promoted from Staff in 2025
  2. 2017 - 2023 API Management Architect Devoteam · clients in energy, leasing and retail, including Eneco, LeasePlan and IKEA
  3. 2012 - 2017 Technical Specialist Zensar Technologies · bugaboo.com go-live
  4. 2008 - 2011 Developer and technical trainer CIGNEX Datamatics, LearningMate, HCL Infosystems

Education

MSc Information Technology, DA‑IICT (2008)

BCA Computer Science, Gujarat University (2006)

Languages

English, Hindi, Gujarati

Open to

Meetup talks, podcasts and conversations about API and AI platforms

Skills

Gateways
  • Kong Gateway
  • Konnect
  • AI Gateway
  • MCP
  • Apigee
  • MuleSoft
  • 3scale
  • Mashery
Platform
  • Kubernetes
  • Helm
  • Kong Operator
  • Terraform
APIOps
  • decK
  • kongctl
  • CI config linting
  • GitHub Actions
Cloud
  • AWS
  • Google Cloud
  • Azure
Identity
  • OIDC
  • OAuth 2.0
  • SSO
  • Entra ID
  • Okta
  • Keycloak
  • IBM Verify
Security
  • mTLS
  • cert-manager
  • Vault
  • RBAC
Observability
  • OpenTelemetry
  • Prometheus
  • Grafana
  • Datadog
  • Elastic
Code
  • Go
  • Python
  • Shell
  • Lua

Certifications

  • Kong Gateway Operations2023
  • Kong Gateway Foundations2023
  • Apigee Certified API Engineer2018
  • Professional Scrum Master I2018